Why Do We Take Card Details When We Confirm Your Session?
Why do we take card details before your session?
In order for us to get the best out of your photographic session there's a lot of work that goes on behind the scenes before you even step through our doors.
Depending on the experience you're visiting the studio for, each session requires a lot of preparation including reserving your time in our state of the art studios, prepping all of our specialist equipment, designing and planning your session so it’s bespoke to you and securing our time with our industry professionals including photographers, make up artists, digital artists and retouchers.
Your card details not only secures your time in the studio with the professionals, it helps to keep the diary running smoothly for all customers - exactly like a busy restaurant or hotel. It shows that you're committed to the booking and gives the hotel or restaurant confidence that their costs will be partly covered if you don't show up.
When do you take the card details?
Every online appointment made in our studios is secured with card details. Once booked online, our diary team will call you within 48 hours (Tuesday to Saturday) to get further info, begin planning your session and let you know what to expect from us. They'll ensure you're happy with everything and give you the opportunity to ask any further questions. We’ll then take your details securely or send a payment link via SMS - whichever you would prefer.
When would I be charged?
By securing your session, you are committing to your agreed appointment date and time. Appointments can be re-arranged with at least five days notice. If you give late notice you will automatically be charged £25 as a last minute cancellation fee.
Any questions?
Simply call us on our main booking line 01926426677.